Agente bilingue Bogotá y Cali!

Descripción de la oferta

Customer Service Representative Locations: Bogotá SURA Rosales | Cali Versalles We are seeking bilingual (Spanish-English) customer service professionals to support medical providers and members in a remote call-center environment. Under the guidance of the Customer Service Lead, this role manages inbound and outbound communications via phone, email, web portal, and mail, ensuring accurate documentation and a positive service experience. Training Schedule: Monday to Friday, 10:00 a.m. 6:00 p.m. Colombia Time Operations Schedule (post-training): Monday to Friday, 6:00 a.m. 6:00 p.m. Colombia Time Flexibility and full availability during operational hours is required. Key Responsibilities: Manage customer service emails and tickets: sort, respond, follow up, and archive Handle high-volume inbound/outbound call queues Resolve access and submission issues Conduct outreach calls to providers and members Research and follow up on billing and claims inquiries Support account management, provider relations, and operations projects Maintain accurate documentation across systems Requirements: Advanced English proficiency Strong customer service and communication skills High typing speed and system navigation (Windows OS, MS Office, web platforms) Strong research, critical thinking, and problem-solving abilities Ability to work independently and collaboratively in a remote team Quiet, professional workspace with reliable high-speed internet Healthcare or insurance experience preferred ZenDesk knowledge is a plus Write me for more info: 3102141790

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 16 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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