Agente call center - Bilingue

Descripción de la oferta

Job Overview:
you will play a crucial role in delivering exceptional customer service remotely. In this role, you will leverage your expertise to address customer inquiries, resolve issues, and enhance the overall customer experience. We are looking for an experienced professional with at least 2 years of relevant experience, who is fluent in English and able to work in rotational shifts to support our global clientele effectively.
Key Responsibilities:
Customer Interaction:
Engage with customers through various channels including email, chat, and phone, ensuring prompt and professional responses.
Maintain a courteous and positive demeanor, aiming to exceed customer expectations and build lasting relationships.
Issue Resolution:
Diagnose and troubleshoot a wide range of customer issues, providing clear, effective solutions.
Follow up on unresolved issues to ensure complete resolution and customer satisfaction.
Product Knowledge:
Develop and maintain an in-depth understanding of our products and services to provide accurate information and guidance.
Stay updated on product updates, features, and service changes to better assist customers.
Customer Satisfaction:
Address customer complaints and concerns with empathy, patience, and a proactive approach.
Strive to achieve high levels of customer satisfaction by delivering consistent, high-quality service.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Gestión de ventas, Servicio al cliente

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Ayer (actualizada)

Acerca de OUTSOURCING SU VINCULO S.A.S.

Empresa de prestación de servicio de Outsourcing de nómina, afiliación de personal y reclutamiento. Ubicada en la ciudad de Cali, enfoque en prestación de servicios a empresas de aseo y desinfección.