Bilingual Customer Service Agent - English

Descripción de la oferta

RESPONSIBILITIES AND DUTIES
The responsibilities and duties of a Bilingual Customer Service Agent may include:
-Responding to customer inquiries and requests via phone, email, chat, or in person in both languages.
-Resolving customer issues efficiently, ensuring compliance with service quality standards.
-Providing accurate information about the company’s products, services, policies, or processes.
-Escalating complex cases to the appropriate departments and following up to ensure a proper resolution.
-Recording customer interactions in CRM tools and keeping customer data up to date.
-Ensuring customer satisfaction by managing complaints or conflicts professionally and empathetically.
-Collaborating with internal teams to resolve issues and meet customer expectations.
-Meeting the performance and quality objectives set by the company.

QUALIFICATIONS AND SKILLS
The qualifications and skills required for a Bilingual Customer Service Agent include:
-Verbal and written fluency in English and Spanish.
-Excellent communication skills to interact with customers of different profiles and cultures.
-Ability to remain calm and solve problems in high-pressure situations.
-Practical knowledge of CRM tools, Microsoft Office, and other customer management platforms.
-Ability to multitask effectively in a dynamic environment.
-Attention to detail to ensure accuracy in data entry and problem resolution.
-A proactive, customer-oriented attitude with a focus on exceeding user expectations.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: CRM, Atención al cliente, Diseño, Resolución de problemas, Ventas

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 7 días (actualizada)

Acerca de TKO COLOMBIA SAS

Somos una empresa multifacética dedicada a ofrecer soluciones integrales a través de diversas líneas de servicio. Nos especializamos en áreas clave como contabilidad, diseño gráfico, publicidad, marketing, atención al cliente, call center y tecnologías de la información (IT), brindando un enfoque personalizado y adaptado a las necesidades específicas de cada cliente.