Customer Care Associate, RA (Remote Assistant) - Hybrid rotating 8 hours shift 24/7, EnglishEnglish

Descripción de la oferta

Headquartered in Kitchener, ON, Canada, Avidbots is a full-stack robotics company that designs and manufactures all aspects of our hardware and software solutions. Our flagship product is a robot named Neo - an autonomous floor-scrubbing robot designed to clean hard surface floors with minimal human intervention. We offer comprehensive sales, service and support to our customers on four continents.  Avidbots is bringing robots to everyday life to expand human potential. Our robot Neo is widely deployed and trusted by the world’s leading facility management companies as well as global organizations.

We are looking for a specialist in remote monitoring to help our deployed robots through our online platform, as well as receive customer requests and calls, making sure the experience with the robot is extraordinary.

This role has a great impact on the future growth of our company as we deploy robots in the field. He/She will work hand in hand with experienced staff in customer service in the area of robotics and will be supported by an experienced team of veterans and programmers throughout their professional growth, always aiming at the success of our clients.

Our ideal candidate is analogically like an "eagle" who can watch out for robots in the field, quickly identify problems and transfer them to the right person on the Avidbots team.

Main tasks:

* Supervise our fleet of deployed robots remotely identifying issues and solving them using our internal tools.
* Record and document remote monitoring events (filing fault reports, etc.)
* Investigate and suggest improvements to internal tools and other processes.

Requirements: 

* Fluent in conversational English (intermediate to advanced level)
* Background in customer service. Engineer, technologist or technician would be a plus
* Availability to work 24/7 on weekly rotating shifts including weekends.

Benefits

* Fitness program: Available budget for each employee to foment healthy activities.
* Referral program: Bonus in case of recommendation of new talent to the company
* Continuous education program: Reimbursement in case of continuous education according to the policy.

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Atención al cliente, Tecnología

Palabras clave: atencion, care, casa, remoto, remote, teletrabajo, home, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide

Hace más de 30 días

Acerca de AVIDBOTS SOUTH AMERICA

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing the support on this fields and daily include more fields to work on as the company grows and our team get more skills. We work hard to keep our...

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing the support on this fields and daily include more fields to work on as the company grows and our team get more skills. We work hard to keep our employees happy and under the best conditions we can provide, aiming to make a great community to work and where everyone is glad to share it's time.


Somos una sucursal de Avidbots Corp ubicada en Colombia, dedicada a ofrecer atención al cliente de los productos vendidos por Avidbots en todo el mundo. Nuestros servicios incluyen, soporte técnico especializado, asistencia de robots en vivo, monitoreo remoto 24/7, desarrollo y mantenimiento de "patrones" de planes de limpieza para máquinas robotizadas de limieza del suelo. Nuestro objetivo es seguir brindando apoyo en estos campos e incluir diariamente más campos para trabajar a medida que la empresa crece y nuestro equipo adquiere mas habilidades. Trabajamos duro para mantener a nuestros empleados felices y en las mejores condiciones que podamos ofrecer, con el objetivo de hacer una gran comunidad para trabajar y donde todos estén contentos de compartir su tiempo.

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