Customer Service Representative (2 months only) - Bilingual CSR

Descripción de la oferta

Seasonal work: From November 5 to January 10
Schedule: 8AM to 5PM CST. Monday-Friday. o Saturdays during peak starting with the Saturday after Thanksgiving Holiday and the following 4 to 5 up to Christmas 8AM to 4:30PM CST.
Job description:
Responsible for ensuring the confidentiality and full complete safeguarding the companys trade secrets and any of our business clients customer lists and related records.
Answering phone calls in a timely, efficient and knowledgeable manner.
Verifying customer information.
Responsabilities:
Maintaining accurate records of customer interactions and transactions.
Listens to the customers needs and presents solutions.
Determines customer needs by asking appropriate questions to verify action desired by customer, and then applies knowledge of company policy and procedure to determine action to be taken.
Follows through to completion, collaborating with other departments to resolve customer issues.
Calling customer back promptly to keep him/her informed of actions being taken and to clarify customer expectations if needed.
Accepts coaching and assistance from leadership to confirm correct actions and responses are being given to customers and to reduce transfer and hold time.
Demonstrates teamwork by sharing information with coworkers and assisting new hires during their training/transition period.
Skills and qualifications - Hard and soft skills:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ability to stay calm when customers are stressed or upset.
Knowledge of jewelry and watches a plus
Ability to multitask and keep organized in a fast-paced environment.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 5 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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