Customer service representative Baq! - Low volume of calls

Descripción de la oferta

Position: Customer Service Representative

Client: International Payout Systems (i-Payout)

Location: Barranquilla, Colombia (On-site)

Sede las Américas en Barranquilla


Schedule: Monday to Friday, 2:00 p.m. 11:00 p.m.

Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

- Manage large amounts of incoming phone calls.
- Handle chat, tickets, emails and attachments.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers

Skills & Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota - Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

Horario de 2 a 11 pm ON SITE. No hay chance de remoto ni tampoco Híbrido. Cuando sea el cambio de Time Zone, será de 3 a 12. Recargos nocturnos a partir de las 7 pm.

Ruta en BAQ.

Experiencia de al menos 5 meses en CSR es necesaria, que la persona sepa como funciona el mundo de BPO.

Escribeme al 3102141790

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Idiomas: Inglés
• Edad: A partir de 18 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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