Customer Service Representative - English C1, Remote
Hyremote - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
IMPORTANT (Read before applying):
- Advanced English (C1+) required, daily communication with US-based clients and internal teams
- Must be comfortable handling client calls and managing multiple cases simultaneously
- Must be available to work EST hours (9am–6pm EST)
- This is a client-facing legal services role involving intake, onboarding, and administrative coordination
Customer Service / Client Intake
Join a growing US-based legal services team and help create a smooth, professional first experience for new clients.
You will support the onboarding process by guiding clients through intake, organizing documents, managing communication, and ensuring cases are properly routed to the correct department.
What You'll Do:
- Complete intake for newly enrolled clients by creating CRM profiles and collecting required documents
- Conduct welcome calls using a provided script to explain services, gather background information, and set expectations
- Upload and organize client documents and maintain accurate CRM records
- Monitor inboxes for client updates, lender emails, legal documents, and internal communication
- Route information and tasks to the appropriate department when follow-up is needed
- Answer inbound calls from clients, lenders, and prospects professionally and efficiently
- Schedule callbacks, welcome calls, and follow-up appointments
- Use AI tools to summarize notes and draft clear client communication
- Support both intake and general customer service functions as needed
Who You'll Work With:
Work closely with intake specialists, negotiators, legal teams, and customer support departments to ensure clients receive a smooth and organized experience.
Who We're Looking For:
- Strong communication skills in English (clear, professional, empathetic)
- Comfortable speaking with clients during stressful situations
- Highly organized with strong attention to detail
- Able to manage multiple follow-ups, files, and tasks consistently
- Tech-savvy and comfortable using CRM systems and AI tools
- Professional, calm, and solution-oriented mindset
Location: Must be based in Colombia
Experience: General customer service or administrative experience required
Why Join Us?
- Impact: Help clients navigate important legal processes with clarity and support
- Culture: Join a structured and supportive remote team that values communication and professionalism
Benefits:
- Preset salary growth + weekly payments
- 100% remote role
Work Details:
- Schedule: Monday - Friday 9:00 AM - 6:00 PM EST
- Full-time position
To apply:
- Please submit your application in English.
- Only candidates who meet the English requirement will be considered.
- Once you click apply, we will send you a Whatsapp message with the next steps.
Requerimientos
- Educación mínima: Educación Básica Secundaria
- 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Atención telefónica, Servicio al cliente
Aptitudes asociadas a esta ofertaNuevo
Atención telefónica Servicio al clientePalabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home
Hace 2 horas (actualizada)
Acerca de Hyremote
Hyremote is dedicated to finding the best remote job opportunities for our applicants and helping them get hired. We focus on providing job seekers with long-term job opportunities that will help them learn new skills, become more valuable to the company, and grow in their career.
Ofertas similares
-
Customer Service Representative
Hyremote - Bogotá, D.C., Bogotá, D.C.
-
$ 3.100.000,00 (Mensual)
-
Contrato de Obra o labor
-
Tiempo Completo
Hace 2 horas
-
-
Customer Service Representative
4.7 Sutherland Global Services SGS - Bogotá, D.C., Bogotá, D.C.
-
$ 2.670.001,00 (Mensual) + Comisiones
-
Contrato a término indefinido
-
Tiempo Completo
Hace 23 horas
-
-
Customer Service Representative
Gallagher - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término indefinido
-
Tiempo Completo
Ayer
-
-
Customer service Representative
4.6 SOLVO S.A.S - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término indefinido
-
Tiempo Completo
Hace 2 días
-
-
Customer Service Representative
4.4 PERFILES Y SOLUCIONES LOGISTICAS S.A.S. - Bogotá, D.C., Bogotá, D.C.
-
$ 3.000.000,00 (Mensual)
-
Contrato a término indefinido
-
Tiempo Completo
Hace 3 días
-
-
Customer Service Representative
Michael Page - Bogotá, D.C., Bogotá, D.C.
-
$ 3.999.998,00 (Mensual)
-
Contrato de Obra o labor
-
Tiempo Completo
Hace 4 días
-
-
Customer Service Representative
4.6 SOLVO S.A.S - Bogotá, D.C., Bogotá, D.C.
-
Contrato a término indefinido
-
Tiempo Completo
Hace 4 días
-
-
Customer Service Representative
Michael Page - Bogotá, D.C., Bogotá, D.C.
-
$ 3.999.998,00 (Mensual)
-
Contrato de Obra o labor
-
Tiempo Completo
Hace 5 días
-
¡No te pierdas ninguna oportunidad!
Recibe las nuevas ofertas por e-mail.
¡No te pierdas ninguna oportunidad!
Escribe tu correo y te enviaremos nuevas ofertas por e-mail.
Parece que ya estas registrado
Escribe tu contraseña para activar la alerta.
Vaya, el correo y la contraseña no coinciden
Prueba de nuevo para activar la alerta.
Te hemos enviado un correo de verificación. Revísalo y confirma la alerta para activarla.
Genial
Te avisaremos de nuevas vacantes.
Ya tenías una alerta guardada similar a esta búsqueda
