Customer Service Representative - English C1, Remote
Hyremote - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
IMPORTANT (Read before applying):
- Advanced English (C1+) required, daily communication with customers, franchise owners, and internal teams
- Spanish is required
- Must be comfortable handling customer calls and sales conversations
- Must be available to work EST hours (9am–5pm EST)
Customer Service Representative
Join a dynamic residential and commercial cleaning organization with franchise locations across the U.S. and help support customer service, sales, recruiting, and daily operations.
In this role, you’ll serve as a key point of contact for customers, employees, and franchise owners, handling phone inquiries, generating quotes, coordinating follow-ups, and supporting administrative operations across multiple franchise locations.
What You'll Do:
- Answer incoming customer and employee calls throughout the day
- Respond to emails and assist with general administrative follow-up
- Guide prospective customers through the sales and quoting process by gathering information about service needs
- Use the company’s proprietary calculator to generate cleaning quotes and present pricing clearly to customers
- Follow up with customers after service appointments and help convert one-time cleanings into recurring services
- Handle customer concerns professionally, including pricing questions, service issues, and other complaints
- Coordinate with managers or franchise owners when approvals or pricing adjustments are needed
- Enter, update, and close jobs in the company system
- Support field employees with scheduling questions, access issues, and basic operational assistance
- Assist franchise owners with recruiting support, job postings, and other administrative tasks
Who You'll Work With:
Work closely with franchise owners, managers, field employees, and customers to ensure smooth communication, reliable follow-up, and a positive customer experience.
Who We're Looking For:
- Strong communication skills in English and Spanish
- Comfortable speaking with customers, employees, and business owners by phone
- Confident handling quote requests, follow-up conversations, and sales-related interactions -
Professional, persuasive, and customer-focused communication style - Tech-savvy and able to learn company systems quickly
- Highly organized with strong attention to detail
- Flexible and comfortable supporting multiple operational areas
Location:
Must be based in Colombia
- Experience: General work experience required, previous sales exposure is a plus but not required
- Impact: Play a central role in helping customers feel confident, supporting field employees, and helping franchise locations grow through strong communication and follow-through.
- Culture: Join a team that values clear communication, organization, trust-building, and professional persistence.
Benefits:
- Preset salary growth + weekly payments
- 100% remote role Work Details:
- Schedule: Monday - Friday 9:00 AM - 5:00 PM EST
- Full-time position
To apply:
- Please submit your application in English.
- Only candidates who meet the English requirement will be considered.
- Once you click apply, we will send you a Whatsapp message with the next steps.
Requerimientos
- Educación mínima: Educación Básica Secundaria
- 1 año de experiencia
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home
Hace 7 días (actualizada)
Acerca de Hyremote
Hyremote is dedicated to finding the best remote job opportunities for our applicants and helping them get hired. We focus on providing job seekers with long-term job opportunities that will help them learn new skills, become more valuable to the company, and grow in their career.
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