Customer Service Specialist (MM)

Descripción de la oferta

Position: Customer Service Representative Location: Cali, Colombia Address: Versalles Calle 22 norte 5bn- 102 Schedule Days: Monday Friday Time Window: 6:00 a.m. 6:00 p.m. Note: Full availability within this time frame is required. 44 hours per week as per Colombian Law. Position Overview At Coastal Administrative Services, we pride ourselves on providing exceptional support to our members and providers. Our team enjoys a collaborative work environment that fosters growth and development. We are excited to continue to build out our Customer Service team, which will play a crucial role in enhancing our customer service experience. The Customer Service Representative is the first point of contact for medical providers and members. Under the general direction of the Customer Service Lead, this role handles inbound and outbound communication via phone, email, web portal, and mail while working within a company building. Key Responsibilities * Communication Management: Handle high-volume inbound/outbound call queues and manage customer service emails/tickets (sort, respond, follow up, and archive). * Issue Resolution: Respond to and resolve access or submission issues. * Outreach: Conduct provider and member outreach calls as assigned. * Inquiry Research: Research and follow up on bills, balance billing issues, and claim-related inquiries. * Documentation: Maintain accurate documentation in all applicable systems. * Project Support: Assist with project work for account management, provider relations, and miscellaneous operations. Skills: * Experience: Previous experience (1 year and a half minium) handling calls and email tickets. C1 English level is Mandatory * Knowledge: Basic knowledge of healthcare or insurance processes is a Plus but not mandatory * Technical Skills: Proficiency with computer systems and standard office software platforms. * Soft Skills: Strong communication, problem-solving, organization, and teamwork. * Work Style: Ability to work independently in a site environment. * Important Notes * Nature of Role: This position is strictly on-site. * This role will initially involve handling calls exclusively. * At the moment, we are not receiving students due to the availability the role requires.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Técnicas de Call Center, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, especialista

Hace 10 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

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