Customer Support Representative with English

CONECTYS COLOMBIA S.A.S - Extranjero

Descripción de la oferta

$ 3.010.000,00 (Mensual) Contrato a término fijo Tiempo Completo

Is English your strength and can you express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.

Within your role, you will:

Providing top-class customer service across the ticketing, email and phone platforms (we value quality over quantity).
Resolving customer queries, escalate and work with other teams to provide a resolution, seeing the query through to the end.
Keeping up to date with internal updates, training and external factors which may affect our customers.
Communicating ways to put the customer at the heart of what we do and in doing so, improving their online experience and satisfaction.
Keeping our customers’ information up to date, in line with regulatory and legislative requirements.

What will make you successful for the role:

A C1 level of English (both written & spoken)
Willingness to work in 24/7 schedule in 2 shifts pattern
Experience in Contact Center could be an advantage
Curiosity, always looking for solutions Attention to detail and “willing-to-help” attitude
Excellent computer skills

Workplace: Cali, Valle del Cauca

Sounds good? Find out what you can get:

Competitive salary package
The opportunity to work in a multi-cultural environment
Learning programs for your development
Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.