Customer Technical IT

Descripción de la oferta

Do you have strong technical skills, problem-solving ability, and a passion for delivering excellent customer support?

Join our team as a Customer Solutions Representative, where you’ll play a key role in supporting clients using our data-related products and solutions. We’re looking for someone analytical, detail-oriented, and proactive, who enjoys resolving technical issues and ensuring a seamless customer experience.


The Customer Solutions Representative provides frontline technical and account support for data delivery, ingestion, and account-related inquiries. This position combines technical expertise, analytical thinking, and customer-focused communication to ensure timely and accurate issue resolution while maintaining high levels of satisfaction.

What We’re Looking For

-Education: Bachelor’s degree in Information Systems, Business Technology, Computer Science, or a related technical field (or equivalent experience).
-Experience: 2–4 years in customer support, technical support, or data operations.
-Languages: Advanced English proficiency (written and spoken).

Technical Competencies:

-SQL (Snowflake): querying, filtering, joins, and data validation.
-REST API troubleshooting, authentication, and Postman usage.
-Knowledge of data delivery via SFTP, AWS S3, and Snowflake (CSV/JSON/XML).
-Understanding data ingestion into CRMs, data warehouses, and BI tools.
-Basic knowledge of cloud storage, authentication, and data transfer processes.


Soft Skills: Excellent communication, analytical thinking, ownership, and customer service orientation.


Main Responsibilities

-Provide first-line technical support for issues related to data delivery, ingestion, and account management.

-Maintain a deep understanding of data products and datasets to guide customers effectively.

-Ask clarifying questions to identify root causes and ensure full issue resolution.

-Troubleshoot, replicate, and document customer issues clearly.

-Collaborate with engineering, data quality, and product teams for escalations.

-Communicate proactively with customers about progress and resolution status.

-Maintain detailed case documentation to improve efficiency and response time.

-Identify and analyze recurring issues, proposing process improvements.

-Ensure adherence to SLAs and timely resolution of all cases.

-Contribute to process and tool enhancements across teams.


What We Offer

-Salary: $4.000.000.
-Contract Type: Full-time, permanent position.
-Work Modality: On-site (Cali, south part of the city).
-Schedule: Monday to Friday, full-time.
-Environment: Supportive, growth-oriented, and collaborative culture.


If you are passionate about technology, problem-solving, and delivering outstanding customer service, this is your opportunity to grow with a dynamic and data-driven organization.
Apply now and become part of a team that values expertise, ownership, and innovation!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 2 años de experiencia

Palabras clave: tecnologias, la, informacion, it

Hace 4 días (actualizada)

Acerca de NOW ANALYTICS COLOMBIA S.A.S

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have ext...

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have extensive experience in taking the guesswork out of contact center service delivery. Be it Customer Service, Technical Support, Sales, Collections or specialized services like Nurse Triage, Centralized Scheduling or Employee Helpdesk, we bring a methodical approach to planning, preparing and performing to build a leading service delivery organization.

Instead of being stuck with technology tools that go underutilized or training programs that do not deliver immediate value, our unique “system of performance management” combines planning workshops, training and certifications, easy-to-use analytics tools and ongoing mentoring and coaching to bring the operational, financial and customer experience results you need.

Our experience spans many industries including Communications, Media, Financial Services, Healthcare, Insurance, Travel, Outsourcing and Retail. A number of our clients are winners of JD Powers service excellence award and are recognized for excellence in customer service.