Graphic Designer and Key Account Manager

Descripción de la oferta

About the Role
We're looking for a creative and customer-focused Graphic Designer & Key Account Manager to manage client relationships while designing custom apparel for a U.S. customer base.
This is a unique hybrid role combining graphic design, account management, and project coordination. You'll guide customers from their initial idea through the design process, artwork approval, production coordination, and final delivery. Every customer you work with has already expressed interest—there is no cold calling or outbound prospecting.
The ideal candidate enjoys balancing creativity with customer communication, thrives in a fast-paced environment, and takes ownership of every project from start to finish.
What You'll Do
Customer Relationship Management
• Manage inbound customer conversations through email and text.
• Understand customer needs and recommend the best design and product solutions.
• Guide customers from concept through order completion.
• Build long-term customer relationships through exceptional service.
Graphic Design
• Design custom apparel using Adobe Photoshop and Adobe Illustrator.
• Create production-ready mockups and artwork.
• Adapt designs for different decoration methods, including screen printing and embroidery.
• Ensure artwork meets production specifications and quality standards.
Project Coordination
• Manage multiple customer orders simultaneously.
• Coordinate artwork approvals, proofs, production timelines, and deliveries.
• Collaborate with production teams to ensure projects are completed on schedule.
• Prioritize customer projects based on engagement and deadlines.
Account & Order Management
• Maintain accurate customer and order information within CRM systems.
• Track project progress from inquiry through delivery.
• Ensure all customer communications and project details remain organized and up to date.
What We're Looking For
Required Qualifications
• Advanced English proficiency (C1) with excellent written communication skills.
• Professional experience as a Graphic Designer with a strong portfolio.
• Advanced proficiency in Adobe Photoshop and Adobe Illustrator.
• Strong understanding of typography, composition, color theory, and visual design principles.
• Knowledge of print production requirements and artwork preparation for screen printing and embroidery.
• Experience communicating directly with customers.
• Excellent organization and time management skills.
• Self-motivated with the ability to work independently in a remote environment.
• Reliable computer and internet connection.
Preferred Qualifications
• Experience within the custom apparel, promotional products, or merchandise industry.
• Previous experience in Account Management, Customer Success, or Sales.
• Bachelor's degree in Graphic Design or a related field.
• Familiarity with U.S. college organizations or branded merchandise markets.
Candidate Evaluation Considerations
To ensure success in this role, the following factors will be carefully evaluated during the selection process:
• Portfolio demonstrating strong graphic design and creative problem-solving skills.
• Understanding of print-ready artwork and production limitations.
• Ability to communicate professionally with U.S.-based customers.
• Strong project management and organizational abilities.
• Customer service mindset with excellent attention to detail.
• Ability to manage multiple projects while maintaining quality and deadlines.
What Success Looks Like
• Customers receive outstanding service from initial inquiry through final delivery.
• Creative designs successfully translate into high-quality finished products.
• Orders are completed accurately and delivered on schedule.
• Customer relationships generate repeat business and positive experiences.
• Projects remain organized, efficient, and profitable from beginning to end.
Why Join Us?
• Fully remote opportunity.
• Competitive compensation.
• Creative role combining design, customer relationships, and project management.
• Work directly with U.S.-based customers in a collaborative environment.
• High level of ownership and autonomy.
• Long-term growth opportunity within a growing company.
Important Notes
Applications may receive priority consideration if candidates:
• Submit a graphic design portfolio.
• Have experience preparing artwork for print production.
• Demonstrate excellent English communication skills.
• Have previous customer-facing experience.
• Are comfortable working independently in a fast-paced remote environment.
Applications without a portfolio will not be considered.
This is a fully remote (telecommute) position.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia
• Idiomas: Inglés
• Disponibilidad de viajar: Si

Palabras clave: grafico, grafista, disenador, cuentas, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Hace más de 30 días

Acerca de Hire Emerald Inc

Emerald conecta a profesionales colombianos con empresas de Estados Unidos que ofrecen empleos remotos estables, bien remunerados y con oportunidades reales de crecimiento. A través de alianzas con universidades del top 10% global y un acompañamiento personalizado en todo el proceso, garantizamos una experiencia profesional alineada con estándares internacionales y con el respaldo de una comunidad que impulsa el desarrollo y la competitividad global.