HR assistant Bilingue Ingles B2+ solo Barranquilla (AC)

Descripción de la oferta

*Were Hiring at Solvo Global!*
We are looking for an exceptional Client Solution Specialist to join our client Extensis HR, a leading provider of HR solutions. If youre tech-savvy, client-focused, and passionate about HR systems, this is your opportunity to shine!
Client Name: Extensis HR
Position Title: Client Solution Specialist
Barranquilla: Edificio Celer; Cra 53 N. 76-115
Shift: Monday to Friday 8:00 am - 5:00 pm. Weekends OFF. (Availability to work from 7:00 am to 4:00 if required due to time zone change)
The role becomes hybrid after 2or 3 months
Job description:
The Client Solutions Specialist serves as an essential technical resource for internal teams, external clients, and worksite employees, focusing on our HRIS, Learning Management System, Performance Management, and Applicant Tracking products. This role is pivotal in implementing these products successfully and ensuring their continuous maintenance. This role is a hybrid role of high end customer service and a strong understanding of the technology platforms ExtensisHR partner with to give our clients the robust HR offering they have come to expect. The ideal candidate will be comfortable with consistent client interaction, partnerning regularly with multiple ExtensisHR departments such as Sales, Implementation, HR, and others; while still having the understanding of how these platforms assist our clients with their everyday HR needs.
Responsibilities:
HRIS & Client Engagement
Serve as the primary contact for the implementation and support of Learning Management, Performance Management, E-Verify, and Applicant Tracking systems for both new and existing clients.
Manage training, implementation, and ongoing assistance for ancillary products tailored to client needs.
Implement PTO setups and ongoing HRIS operations for assigned clients within ExtensisHR platform.
Collaboratively address and escalate Level 1 HRIS product issues, ensuring timely resolution with internal teams and clients.
Maintain and communicate client updates with internal service team utilizing ticketing system within the CRM.
Escalate complex issues to the Client Solutions Team Lead or HR Operations Manager as needed.
Respond to advanced service delivery inquiries.
Maintain HRIS files daily, generate reports for clients, and handle email correspondence in accordance with standard SLAs.
Skills and Education
Customer Service experience is a must. Corporate customer service such as account management or call center experience are highly desirable.
Payroll, HR, or PEO experience is very nice to have but not required. A strong interest in HR is extremely beneficial.
Efficient in Microsoft Excel Competencies
Excellent communicator, verbally and in writing
Strong analytical and problem solving skills
Client service, analytical and problem-solving orientation
Team player, results-focused, strong work ethic Work Experience
Exposure to HR Systems such as HRIS, ATS, LMS, and Performance Management is beneficial.
Experience in a fast-paced, client service environment highly desirable
Technology background/help desk experience is a plus.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• años de experiencia

Palabras clave: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide

Hace 20 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios