IT Support Specialist - Help Desk

Descripción de la oferta

Responsibilities (including, but not limited to): Provide level 1 technical support staff at our site in Cali, involving: the execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc. Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity. Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly. Understand and comply with all departmental policies and procedures for incident, request, change, and problem management. Routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends. Vendor support of assigned hardware/software/systems/services. Qualifications/Requirements: Certifications: ITIL v3, ServiceNow preferred. 1 years BPO IT Desktop Admin experience preferred. Strong time management skills. Strong problem-solving, decision-making skills. Well-organized and good follow through on commitments to customers. Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• años de experiencia
• Idiomas: Inglés

Palabras clave: tecnologias, la, informacion, it, apoyo, support, soporte, especialista, ayuda, help, auxilio, mostrador, desk, expositor, exhibitor

Hace 2 días (actualizada)

Acerca de TASKUS COLOMBIA S.A.S.