SaaS Support Agent - Remote

Descripción de la oferta

Skills:
Fluent English speaker/writer
Computer/software savvy

Ideally with some experience in customer service and SaaS

Tasks:
First Level support for functional questions via Freshdesk – and if needed with short screensharings
Smaller platform configurations if needed
Bug reporting in Jira
Creation and adjustments of articles in our help section in Freshdesk

The end users for this SaaS Intellectual Property platforms are scientists, inventors and lawyers from big corporations in the world

Contrato indefinido, It starts in COP$2.000.000 + social security +$80.000 connectivity allowance and you could get to $3.000.000 in 1.5 years aprox through salary stages defined/signed in the contract, mon-fri business hours EST, we provide EMI and 1/2 monthly salary each anniversary

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 2 años de experiencia
• Idiomas: Inglés
• Disponibilidad de viajar: Si

Palabras clave: apoyo, support, soporte, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 9 horas (actualizada)

Acerca de Questel

Líder mundial en soluciones de propiedad intelectual a lo largo del ciclo de innovación. Nuestra misión es facilitar el desarrollo de la Innovación, de forma eficiente, segura y sostenible.