Spanish Bilingual Call Room Staff - Working anywhere from home

Descripción de la oferta

Job Description: We are seeking compassionate and efficient Call Room Staff to join our dedicated team that provide treatment plans and rehab solutions for any acute or chronic pain condition.. The ideal candidate will have a high level of empathy, excellent communication skills, and the ability to think quickly under pressure to assist patients in distress. This role is vital in providing support to individuals experiencing pain, ensuring their concerns are addressed with patience, understanding, and professionalism. This person will work in our very busy call room answering an average of 60 calls a day with great customer service, kind voice, knowledgeable about our policies and practices and make outbound calls to patients to help them to get schedule with a positive demeanor.


Hourly Rate: The equivalent of US$ 6.2 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40h per week
Schedule: Monday to Thursday 8:30 am to 05:00 pm and Friday 8:15 am to 03:00 pm Los Gatos, CA Time with 30-mins unpaid break
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Creating and maintaining spreadsheets
Appointment scheduling
Very professional in all communications: verbal, text and email
Very clear spoken in English and Spanish
Must be a good listener
Ability to solve problems
Fast learner – Remember what they have been trained to do
Detailed
Self-starter

Requirements

APPLICANTS ARE REQUIRED TO COMPLETE AN ASSESSMENT
2 years experience in a busy call room
2 years experience with EHR systems: scheduling
2 years healthcare experience (HMO, PPO, Authorizations)
Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook, phone systems (placing calls on hold and managing 2-3 calls at time)
Must be reliable, self-starter, mature, empathetic, and have excellent customer service skills
Must have an extra computer monitor and Adobe access
Great listening abilities
Strong organizational and time management abilities
Ability to work independently and remotely
Experience with Jot Forms or similar software is preferred, but not required
Understand our policies and REMEMBER how to implement them.

Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Steady freelance job

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, empleado, trabajador, worker, employee, personal, casa, remoto, remote, teletrabajo, home

Hace 5 días (actualizada)