Technical Support

Newton Visioncorp LLC - Cali, Valle del Cauca

Descripción de la oferta

A convenir Contrato civil por prestación de servicios Tiempo Completo Híbrido presencial teletrabajo

Newton Vision Corp is a US-based consulting company with operations in Colombia with deep experience in business process reengineering, optimization, and digital transformation. We are expanding our development center of excellence so you can be a part of the exciting products and projects we are engaged in building.We are looking for a first-level Customer Support Associate to act as the initial point of contact for customers seeking assistance with software-related issues and provide superior support experience to our customers. This is a full-time position.Responsibilities:

Provide excellent customer service to our customers and teammates through consistent and thoughtful behavior aligned with our values
Respond to customer inquiries submitted via the companys support portal, email and phone, providing guidance to customers
Identify, evaluate, and diagnose basic technical issues reported by customers related to the companys proprietary software solutions
Collaborate with peers to efficiently deliver issue resolution
Route complex issues to higher level resources for resolution as required
Gather and document customer issue information accurately
Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to the companys proprietary software.Required Skills & Abilities:

Strong communication and interpersonal skills
Basic understanding of computer systems and software applications
Customer-oriented attitude with a willingness to learn
Ability to excel in a high-paced ever-changing environment
Ability to be consistently productive while working remotely, with access to a quiet work area with a reliable high speed internet connection (minimum 20Mbps download/2 Mbps upload) to conduct business over the telephone and video calls
English language proficiency (spoken and written)
Previous customer service experience
Previous experience troubleshooting software issues
Basic troubleshooting skills
Working knowledge of SalesforceWe Offer:
Competitive salary commensurate with experience.
Quarterly bonus opportunities based on performance.
End-of-year bonus opportunities (relative to application date).
3 weeks of paid vacation
Access to career development programs and learning opportunities.