Technical Support Specialist - English+French

Descripción de la oferta

Avidbots bring robots to everyday life to expand human potential. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots is a 100% vertically integrated technology company offering comprehensive service and support to customers on five continents.



About the Role:

We are looking for a Technical Support Specialist, enthusiastic and customer-centric to help support our robots, customers, and technicians in the field; able to interact with people and excel in a fast-moving & dynamic environment, highly skilled at uncovering customers’ needs and following through with effective solutions. The Customer Support Specialist is critical to our customer’s success by providing excellent customer service and helping resolve technical issues quickly and professionally. This role reports to the Team Lead - Technical Support. Those who live in Cali, Palmira, Yumbo or Jamundí must be able to go to the office if it is required.


Key skills, experience, responsibilities, and requirements:

Fluent in English and French and has had experience in predominantly English-speaking and French-speaking work environments.
Previous phone support and email experience and assisting English and French speaker customers, with excellent tone and customer-facing language skills.
1-3 years of experience in customer service.
Driven individual, passionate about learning Ability to work in occasionally flexible shifts and adapt to change work schedules based on business and customer needs.
Have strong people skills, be approachable, be a good listener, and be empathetic, with great attention to detail.
Adaptability to follow always evolving procedures with great attention to detail.
Mostly remote work, available to go to the site for training and short periods. (Only Remote outside Cali city)
Work with internal teams to help resolve more complex challenges and escalate technical issues accordingly.
Coordinate technical visits and Part shipments with customers.
Nice to have:

Knowledge of electronics, programming, technology, and robotics.
Technical or Engineering background with experience in troubleshooting.
Experienced in Salesforce, JIRA, and Linux terminal
French proficiency

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Francés ,Inglés

Palabras clave: apoyo, support, soporte, especialista

Hace más de 30 días

Acerca de AVIDBOTS SOUTH AMERICA

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing the support on this fields and daily include more fields to work on as the company grows and our team get more skills. We work hard to keep our...

We are an Avidbots Corp branch located in Colombia, dedicated to offer customer care support of Avidbots sold products around the world. Our services includes, specialized technical support, live robots assistance, 24/7 remote monitoring, development and maintenance of cleaning plans "patterns" for scrubber robotic machines. Our goal is to keep providing the support on this fields and daily include more fields to work on as the company grows and our team get more skills. We work hard to keep our employees happy and under the best conditions we can provide, aiming to make a great community to work and where everyone is glad to share it's time.


Somos una sucursal de Avidbots Corp ubicada en Colombia, dedicada a ofrecer atención al cliente de los productos vendidos por Avidbots en todo el mundo. Nuestros servicios incluyen, soporte técnico especializado, asistencia de robots en vivo, monitoreo remoto 24/7, desarrollo y mantenimiento de "patrones" de planes de limpieza para máquinas robotizadas de limieza del suelo. Nuestro objetivo es seguir brindando apoyo en estos campos e incluir diariamente más campos para trabajar a medida que la empresa crece y nuestro equipo adquiere mas habilidades. Trabajamos duro para mantener a nuestros empleados felices y en las mejores condiciones que podamos ofrecer, con el objetivo de hacer una gran comunidad para trabajar y donde todos estén contentos de compartir su tiempo.

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