Trilingual Agent Collector(Portuguese, English, Spanish) (Remote, Colombia) - Remoto, Colombia

Descripción de la oferta

Position Title: Trilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)

Language (s): All applicants must speak fluent English, Spanish and Portuguese . Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

Job Start Date: Immediate

Location: Remote

Country: Colombia

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

Make and receive contacts via telephone, email and chat for assigned accounts
Use advanced call structures and techniques
Investigate reasons for non-payment/return
Negotiates resolution
Verify return/payment terms, funding sources and process condition
Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
Manages a portfolio of accounts to promote efficiency within standards
Utilize concise notes/updates in corporate/client databases
Research cases to find viable contact sources when information provided is not current
Build business cases to support payment/return/write-off decisions
Track daily metrics and performance to attain required goals
Demonstrate behaviors reflecting our policies
Maintain a positive customer relationship
Exceed standards expressed by the client
Our ideal candidate will possess the following:

Ability to work a flexible schedule
Native or fluent speaker of other languages, apart from English, is a plus
Proficient in Microsoft Office and other industry software
Knowledge of ERP (SAP, Oracle)
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization
Great analytical, critical thinking and problem-solving abilities
Qualifications:

2+ years of collections experience
Preferred Order to Cash experience
Experience with an automated telephone dialing system and collections database
Associate's degree in business preferred
Must be detail oriented, with the ability to work independently.
Job Type: Full-time

Application Question(s):


Are you comfortable working in Microsoft Excel: making reports, using the vlookup function, pivot tables, etc?
Experience:


Collection: 3 years (Required)
Language:


English fluently (Required)

Requerimientos

• Educación mínima: Educación Básica Secundaria
• 2 años de experiencia
• Idiomas: Español ,Inglés ,Portugués
• Conocimientos: Microsoft Excel

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 2 días

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