agente call center - Bilingue en Cali

Descripción de la oferta

We’re Hiring: Experienced Intake Specialist for U.S. Law Firm – Advanced English (B2+/C1)
Are you fluent in English and experienced in customer service, call centers, or client support roles? Ready to take your skills to the next level working with a U.S.-based law firm?
We’re looking for an Intake Specialist to join our team in Cali, Colombia. You’ll be the first point of contact for potential clients, helping them feel heard, supported, and guided—right from the start.

Location: On-site – South Cali, Colombia
Schedule: Full-time (2 days off per week)
Contract: Indefinite term
Includes: Competitive salary + Paid Training + Monthly Bonuses

Your Main Responsibilities:
Respond to inbound calls from potential clients. - Possibility to move to chats and emails after training.
Ask the right questions to gather important case information and assess eligibility.
Provide empathetic and professional support at all times.
Ensure accurate data entry into our case management system.
Collaborate with legal teams for a smooth client onboarding process.
Follow up with leads to move them through the next steps.


Who We’re Looking For:
English fluency (B2+ or C1) – both spoken and written
At least 6 months of experience in customer service, sales support.
Strong communication, active listening, and problem-solving skills
Ability to multitask and stay detail-oriented under pressure
A kind, patient, and professional approach—especially when dealing with sensitive topics

Why You’ll Love Working With Us:
A stable job with an indefinite-term contract
Competitive pay and performance-based bonuses
A positive team culture where your voice matters
The chance to make a real difference in people’s lives

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 12 horas (actualizada)

Acerca de NOW ANALYTICS COLOMBIA S.A.S

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have ext...

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have extensive experience in taking the guesswork out of contact center service delivery. Be it Customer Service, Technical Support, Sales, Collections or specialized services like Nurse Triage, Centralized Scheduling or Employee Helpdesk, we bring a methodical approach to planning, preparing and performing to build a leading service delivery organization.

Instead of being stuck with technology tools that go underutilized or training programs that do not deliver immediate value, our unique “system of performance management” combines planning workshops, training and certifications, easy-to-use analytics tools and ongoing mentoring and coaching to bring the operational, financial and customer experience results you need.

Our experience spans many industries including Communications, Media, Financial Services, Healthcare, Insurance, Travel, Outsourcing and Retail. A number of our clients are winners of JD Powers service excellence award and are recognized for excellence in customer service.