Agente Call Center - Bilingüe

Descripción de la oferta

Do you have an excellent level of English and enjoy talking to people, solving their questions effectively and empathetically?

We are looking for a Bilingual Call Center Agent to join our team in the south of Cali — someone dynamic, communicative, and committed to providing high-quality, humanized, and professional service.
Your mission will be to handle inbound customer calls, provide clear information about our products and services, solve inquiries proactively, and ensure a positive experience for every person who contacts us.
What are we looking for?
-Education: High school diploma, technical or technological degree.
-Language: Advanced English (spoken and written, mandatory).
-Experience: Minimum of 1 year in a call center or customer service role (preferred).
-Key skills:
Multitasking
Clear and professional communication.
Active listening and empathy.
Problem-solving in real time.
Teamwork and goal-oriented.
-Availability: On-site position in the south of Cali.

-Main Responsibilities
-Handle inbound calls, resolve questions, and provide support to both new and existing customers.
-Identify the best department or person to transfer calls depending on the customer’s needs.
-Provide clear and complete information about products and services.
-Maintain a cordial, human, and professional tone in every interaction.
-Meet performance indicators: call quality, customer satisfaction, and response times.
-Work collaboratively with the team to achieve established objectives.

What do we offer?
-Training salary: $2,700,000 COP.
-Production salary: $2,900,000 COP + attendance bonus.
-Contract type: Permanent contract, directly with the company.
-Schedule: Full-time.
-Benefits:
Fully paid training.
Stable and supportive work environment that values growth.
Opportunities for professional development within the company.

If you have advanced English, strong communication skills, and a passion for customer service, this is your chance to join a company that values your talent while offering stability and growth.
Apply now and become part of our bilingual customer service team in Cali!

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, callcenter, teleoperador, telefonista, telephonist, telefonico

Hace 4 horas (actualizada)

Acerca de NOW ANALYTICS COLOMBIA S.A.S

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have ext...

Nowanalytics specializes in bringing the power of data based planning, decision making and performance optimization for internal and outsourced contact center operations. We provide everything that an organization needs to provide the ideal customer experience with existing resources via all contact center channels.

Irrespective of the services provided by your contact center operations, Nowanalytics can help. Our team has touched over 500+ contact center sites globally and have extensive experience in taking the guesswork out of contact center service delivery. Be it Customer Service, Technical Support, Sales, Collections or specialized services like Nurse Triage, Centralized Scheduling or Employee Helpdesk, we bring a methodical approach to planning, preparing and performing to build a leading service delivery organization.

Instead of being stuck with technology tools that go underutilized or training programs that do not deliver immediate value, our unique “system of performance management” combines planning workshops, training and certifications, easy-to-use analytics tools and ongoing mentoring and coaching to bring the operational, financial and customer experience results you need.

Our experience spans many industries including Communications, Media, Financial Services, Healthcare, Insurance, Travel, Outsourcing and Retail. A number of our clients are winners of JD Powers service excellence award and are recognized for excellence in customer service.