Agente De Servicio Al Cliente Bilingue (Ingles b2+)

Descripción de la oferta

Role Summary The Customer Service Representative (CSR) is responsible for managing customer inquiries, resolving issues, and delivering exceptional support through phone, email, and chat. This role requires strong communication skills, a customer-first mindset, and the ability to work in a fast-paced environment. Experience as a CSR or in a Logistics Coordinator role is also acceptable. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Provide accurate information on products, services, policies, and procedures. Resolve customer complaints efficiently and escalate complex issues when needed. Maintain accurate and detailed records of customer interactions in the CRM system. Meet or exceed performance targets (response time, resolution rate, customer satisfaction). Follow BPO standards, scripts, and quality assurance guidelines. Work collaboratively with team members and other departments to ensure seamless service delivery. Stay updated on company offerings, internal processes, and compliance requirements. Training & Work Schedule Training Monday to Friday, 8:00 AM 6:00 PM Mandatory and fully on-site. Operational Schedule Weekdays: 9:00 AM 11:30 PM (rotational schedules within this range) Weekends: 10:00 AM 6:00 PM Days off: Sundays + 1 day during the week Requirements Experience & Education 6 months to 1 year of experience in a CSR role (required). High school diploma required; college education is a plus. Experience working with U.S. clients is a strong advantage. Skills Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency with computer applications and CRM systems. Ability to work in a fast-paced environment and handle high call volumes. Language English level: B2+ to C1 (required). Additional Requirements Candidates must send a video as part of the evaluation. Candidates must NOT be studying, planning to study, or currently enrolled (unless studies are officially paused). Availability to work on-site in Barranquilla without restrictions.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, service, costumer, cliente

Hace 7 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

Salarios