Back Office Agent

Descripción de la oferta

Role Description:

This is the entry Role at We Rent, the back office agent, holds a crucial responsibility in maintaining synchronization among all property listings on various Online Travel Agencies (OTA’s) and the property management system (PMS like Hostify) and property cares systems like breezeway. This role is pivotal in ensuring accurate and up-to-date information is consistently presented across all platforms, enhancing the property's visibility and guest experience.

Responsibilities:

- Properties Scheduling:

1. To review the initial hour's agenda on the Master sheet vs Breezeway, encompassing both check-outs involving cleaning tasks and check-ins. This prudent practice serves to preempt potential grievances from the housekeeping staff and safeguards the integrity of their time and scheduling.

- Security deposits and Online registration:

1. To make sure all reservations have paid their Incidental fee and release applicable deposits, To charge all deposits informed by the housekeeping and identified by prior shifts and log them on the deposits G-sheets.
2. To make sure all reservations have completed, the online registration form, once verified, to send the check-in instructions to all guests.

- Back Office projects:

1. To manually update all listings for operational purposes.
2. To make sure all OTA’s are synced with the property manager system.
3. To complete all tasks assigned related to listings
4. Reactivation of listings.

- COMMS Support:

1. Respond to guests Inquiries on Hostify.
2. Submit complaints and reports on breezeway.
3. To call guests and make sure they all checked-in well

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Adaptación al cambio, Atención al cliente, Capacidad de decisión, Comunicación y persuasión, Planificación, Servicio al cliente

Palabras clave: oficina, demostrador, feriante, viajante, agent, representative, agente, representante

Hace más de 30 días

Acerca de VALENCIA Y PRADA SAS

Empresa de larga trayectoria dedicada al mercado de rentas vacacionales en Estados Unidos y en Colombia.
Actualmente contamos con mas 130 propiedades en alrededor de 10+ ciudades en Colombia y en Estados Unidos.