Benefits Sales Support Specialist - Colombia

Descripción de la oferta

Benefits Sales Support Specialist (Bilingual Advanced Conversational English C1) Schedule: 09:00 AM 06:00 PM About the Role As a Benefits Sales Support Specialist, youll provide daily support to clients and employees through email and phone inquiries. You will handle benefit administration tasks, qualifying life events, payroll deduction updates, disability claims, manual enrollments, and assist during Open Enrollment. Youll support the Benefits Administration team with precision, dedication, and excellent customer service. Key Responsibilities Provide daily support via the Benefits team Zoom phone queue Prepare OE workbooks and assist with Open Enrollment tasks Respond to benefit inquiries through email, task systems, and cases Process Life, STD, and LTD insurance claims Ensure accurate and timely employee benefit enrollments & payroll deductions Set up employee deductions and employer contributions in payroll systems Resolve urgent payroll discrepancies and calculate arrears Process Qualifying Life Events according to policies and guidelines Audit employee deductions and support payroll audit requests Communicate with insurance carriers for issue resolution Handle manual enrollments, updates, terminations, and ID card requests Access carrier portals for plan updates and confirmations Support benefit administration processes for clients Generate reports from Prism and maintain system updates Provide general support in Billing, Reconciliation, COBRA, and Retirement Meet KPIs, SLAs, and operational metrics Participate in special projects assigned by leadership Assist employees in resolving unpaid claims and escalated issues Required Skills & Competencies Advanced English (C1) Reading, Writing & Conversational Intermediate proficiency in MS Office Experience with systems like Client Space, Prism HR, etc. Strong customer service & communication skills Organizational skills & teamwork Frustration tolerance Meticulous and detailoriented Willingness to learn & adapt Proactive and flexible Experience Required 35 years of professional experience 2 years of experience in Benefits Administration (preferred) 25 years in customer service, client-facing, or administrative roles Desirable Administrative or Businessrelated academic background Professional degree in Business Administration or related fields

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: ventas, cambaceo, sales, apoyo, support, soporte, especialista

Ayer (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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