Bilingual Agent - Customer service

Descripción de la oferta

Join our team of bilingual customer service representatives at Contact Point 360 S.A.S!
We are looking for individuals with exceptional customer service skills and a high level of English (B2) to provide excellent support to our customers. If you are proactive , detail-oriented , and enjoy working in a dynamic environment , this is the perfect opportunity for you!
Job Details:
 Position: Bilingual Agent.
 Contract type: Permanent.
 Base salary: $2,300,000.
 Attendance bonus: $400,000 per month.
 Performance bonuses.
Cross-selling depending on the campaign (uncapped commissions).
 Possibility of working from home.
 Location: Calle 97 with Autopista Norte, in front of the Calle 100 station, Bogotá.
As a bilingual customer service representative, your main responsibilities will be:
Respond to and resolve customer queries, questions, and problems through various communication channels (telephone) .
Provide accurate and up-to-date information on products, services, and company policies .
Handle and record customer complaints, claims, and comments effectively, ensuring their satisfactory resolution .
We will review all applications carefully and contact candidates who meet the established requirements . Thank you for your interest in being part of Contact Point 360 S.A.S!

Requerimientos

• Educación mínima: Educación Básica Secundaria
• Edad: A partir de 18 años

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, servicio, service

Hace 19 horas

Acerca de Contact Point 360 S.A.S

Over 16+ years of our customer experience, BPO, technology, and consulting experience, we endeavor to deliver result-centric customer care services across industries. Whether it’s the tech, telecom, healthcare, or travel and hospitality industry, we excel in providing exceptional CX services through an outcome-focused and customer-centric approach.

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