Bilingual Chat and Voice Customer Service - Representative

Descripción de la oferta

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Bilingual Chat and Voice Customer Service EnglishSpanish working in Bogota, Colombia, youll be a part of bringing humanity to business. experienceTTEC
What Youll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, Youll
Answer incoming communications from customers
Connect and resolve issues with customers using written communication only
What You Bring to the Role
1 year or more of related customer service experience in retail, banking, contact center, customer electronics and/or similar fields
Impeccable written and spoken communication skills including grammar and spelling
Recognize, apply, and explain your knowledge of products or services
Computer literacy, including the ability to manage multiple screens
High school diploma or equivalent
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And a competitive base wage of 2.500.000 COL, endowment bonus of 150.000 COL, meal allowance of 462.500 COL, transport support of 162.000 COL, and the benefits youd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
tteccolombia

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Edad: entre 18 y 50 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 2 días (actualizada)

Acerca de TTEC Colombia

Generar sonrisas es lo que hacemos en TTEC... para ti y para los clientes. Nos dedicamos a fomentar una cultura acogedora en la que todos se sientan incluidos. Donde puedes llevar tu carrera al siguiente nivel (¡o alrededor del mundo!). Y, por supuesto, donde puedas innovar y crear soluciones que marquen la diferencia para millones de personas cada día.

Mientras que eso nos mantiene ocupados... ¡Nuestra familia TTEC sabe cómo divertirse! Nos apasiona reunir a la gente para reír y cele...

Generar sonrisas es lo que hacemos en TTEC... para ti y para los clientes. Nos dedicamos a fomentar una cultura acogedora en la que todos se sientan incluidos. Donde puedes llevar tu carrera al siguiente nivel (¡o alrededor del mundo!). Y, por supuesto, donde puedas innovar y crear soluciones que marquen la diferencia para millones de personas cada día.

Mientras que eso nos mantiene ocupados... ¡Nuestra familia TTEC sabe cómo divertirse! Nos apasiona reunir a la gente para reír y celebrar nuestros logros. También nos gusta tomarnos tiempo para desarrollarnos profesionalmente y practicar la responsabilidad social.

Trabajamos mucho para ganar tu sonrisa todos los días. Por lo tanto, si estás buscando una carrera llena de propósito y potencial, este es el lugar correcto.

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