Bilingual Customer service advisor (Tech support) - Tech support campaign

Descripción de la oferta

We are looking for Bilingual Technical Support Representatives (English B2 level) for Bogotá, Colombia, to join the Tech support campaign at Foundever.
About the Role:
Were looking for tech-savvy, service-oriented individuals who are passionate about technology and providing outstanding customer experiences. As part of our team, you will be joining a global leader in digital signage solutions, offering end-to-end merchandising technologies that redefine how businesses connect with their consumers.
Depending on your profile, you could support one of several specialized business lines, such as:
Tech support for software/hardware issues
Incident Coordinator: Triage and dispatch of technical tickets
Deployment Specialist: Setup and initial configurations
Content Management: Content moderation and back-office escalations
Hardware Support Specialist: Quote and order processing
Customer Success Specialist: Post-service satisfaction validation (internal transfers only)
Responsibilities:
Provide technical assistance via calls (66%), emails, and tickets (33%)
Monitor and update ticket status daily
Communicate resolutions clearly and professionally
Demonstrate problem-solving using available tools
Stay up to date on policy and product changes
Display multitasking skills in a fast-paced environment
Successfully complete all training and quality requirements
Requirements:
English Level B2 or higher
High school diploma or equivalent
Basic knowledge in networks or programming
Experience in technical support (required for all roles except Hardware Support)
Strong communication and customer service skills
Comfortable navigating internet and software tools
Knowledge of U.S. market is a plus
Must be available to work onsite for the first 3 months (hybrid model afterward depending on performance)
Work Modality:
Initial 3 months on-site (Urban 165 Building, Calle 165 N.45-46, Bogotá)
After 3 months: Hybrid model (3 days remote 2 days onsite), based on performance
Work hours: 4046 hours/week
Deployment: MonFri, 7:00 AM10:00 PM (March) / 8:00 AM11:00 PM (Nov)
Compensation:
$3,300,000 COP/month
Training Schedule:
15 business days
MonFri, 7:00 AM4:00 PM or 8:00 AM5:00 PM
Culture and Professional Development:
At Foundever, we celebrate diversity and inclusion. Our team thrives in a collaborative environment where growth is encouraged through:
Clear growth paths and internal mobility
Continuous learning through coaching and simulation tools
Constructive feedback after interviews to foster development
Transparent communication throughout the recruitment and onboarding process
Ready to join a fast-paced team redefining the digital signage experience?
We would love to meet you! Be part of Foundevers team and deliver exceptional tech solutions that connect people and brands.
Apply now and grow with us in Bogotá!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Idiomas: Inglés

Palabras clave: servicio, service, asesor, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

Hace 8 horas

Acerca de Foundever™ Colombia

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to their users in the moments that matter most.

Salarios