Bilingual Customer service expert – Technical Support Advisor

Descripción de la oferta

Youre the player were missing on this TOP Team!
We are seeking a highly motivated and service-oriented Customer Service & Technical Support Advisor to join our team. The ideal candidate will excel at delivering outstanding customer experiences through active listening, empathy, and clear communication.
In this role, you will assist customers by addressing inquiries, providing step-by-step technical support, and ensuring timely and accurate resolutions. Youll be expected to navigate a variety of systems and tools to troubleshoot issues, guide users, and offer personalized solutions.
Additionally, you will identify customer needs and present relevant products or services through effective cross-selling strategies, helping to enhance customer satisfaction and support business growth.

A successful candidate will be adaptable, tech-savvy, and passionate about helping people while maintaining a high level of professionalism in every interaction.What youll be doing:
Deliver outstanding customer service by responding to inquiries with empathy, accuracy, and efficiency.
Assist customers with account management tasks such as profile updates, password resets, and general troubleshooting.
Provide step-by-step technical support to resolve issues related to platform functionality, app use, or device compatibility.
Handle billing-related inquiries, including refund requests and transaction verification, ensuring swift and clear resolution.
Stay informed about product updates, new features, and service changes to confidently guide and educate users.
Identify customer needs and proactively recommend relevant products or services through cross-selling techniques.
Maintain detailed and accurate records of all customer interactions and support resolutions using internal systems.
Resolve concerns or complaints in a courteous, solution-focused manner, always aiming to exceed customer expectations.
Collaborate with internal departments to escalate and follow up on complex technical or account-related cases.
Uphold data privacy standards and company policies in all customer interactions.
Report recurring technical issues, feature requests, or customer feedback to team leads to support process improvement.

Meet performance metrics related to service quality, response time, resolution rates, and customer satisfaction. The TOP Team is looking for someone who:
B2 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.

Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.

Conditions:
English B2
42 hours per week
Schedules: 8:00 a 20:00, Two days off
Salary: COP $2.315.000 / MO
Location: Work from home in accordance with internal company policy and labor law.

This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, experto, profesional, professional, expert, apoyo, support, soporte, asesor

Hace 8 horas (actualizada)

Acerca de Teleperformance Colombia

Somos líderes mundiales en gestión omnicanal de la experiencia del cliente. Teleperformance conecta a las más grandes y respetadas marcas del planeta con sus clientes, proporcionándoles servicios al consumidor, soporte técnico, captación de clientes, soluciones digitales, análisis, back-office y otros servicios especializados para asegurar interacciones positivas con el cliente. Cuando sus clientes contactan con los mismos o viceversa, nosotros estamos allí para darles soporte y asegurarles que ...

Somos líderes mundiales en gestión omnicanal de la experiencia del cliente. Teleperformance conecta a las más grandes y respetadas marcas del planeta con sus clientes, proporcionándoles servicios al consumidor, soporte técnico, captación de clientes, soluciones digitales, análisis, back-office y otros servicios especializados para asegurar interacciones positivas con el cliente. Cuando sus clientes contactan con los mismos o viceversa, nosotros estamos allí para darles soporte y asegurarles que tengan una experiencia única con su marca en todos los canales.
Invertimos constantemente en investigación y desarrollo para conseguir un entendimiento más profundo del comportamiento del consumidor, sus pensamientos y necesidades - de diferentes países, industrias, canales y generaciones- . Somos expertos en las interacciones con las personas, lo que nos posibilita estar a la cabeza proporcionando una experiencia superior con el cliente en cada contacto.
Durante las últimas cuatro décadas hemos estado ayudando a nuestros clientes en 160 mercados alrededor del mundo, fortaleciendo las relaciones con sus clientes. Somos un equipo formado por 217.000 personas apasionadas con su trabajo en 340 delegaciones, proporcionando experiencia de cliente en 74 países en 265 lenguas y dialectos diferentes.
Como uno de los empleadores del sector privado más grande del mundo y un claro líder mundial en la industria, nuestra estrategia es atraer y retener a las mejores personas, así como proporcionar el mejor ambiente de trabajo para inspirar a nuestros equipos alrededor del mundo. Sabemos que los empleados satisfechos están más motivados a la hora de crear una mejor experiencia dirigida a una mejor satisfacción del cliente, retención y crecimiento.
Por ello es por lo que transformamos pasión en excelencia.

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