Bilingual Customer Service Representative Barranquilla

Descripción de la oferta

Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Customer Service Representative working in Barranquilla, Colombia, youll be a part of creating and delivering amazing customer experiences while you also ExperienceTTEC, an award-winning employment experience and company culture.

What be Youll Doing

Do you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve the customers issues before escalating to the next level. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, Youll

- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Some upselling of products or services to existing customers may be required

What You Bring to the Role

- Bilingual skills in English and Spanish
- Minimum 1 year of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Recognize and solve problems of mid-to-high level customer service issues
- Computer savvy

What You Can Expect

- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And a competitive base wage of 2,500,000 COL, meal allowance 500,000 COL, sign on bonus of 2,500,000 COL, performance bonus opportunities, and the benefits youd expect and maybe a few that would pleasantly surprise youA Bit More About Your RoleWere committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.About TTECOur business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Edad: A partir de 18 años

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 3 días (actualizada)

Acerca de TTEC Colombia

Generar sonrisas es lo que hacemos en TTEC... para ti y para los clientes. Nos dedicamos a fomentar una cultura acogedora en la que todos se sientan incluidos. Donde puedes llevar tu carrera al siguiente nivel (¡o alrededor del mundo!). Y, por supuesto, donde puedas innovar y crear soluciones que marquen la diferencia para millones de personas cada día.

Mientras que eso nos mantiene ocupados... ¡Nuestra familia TTEC sabe cómo divertirse! Nos apasiona reunir a la gente para reír y cele...

Generar sonrisas es lo que hacemos en TTEC... para ti y para los clientes. Nos dedicamos a fomentar una cultura acogedora en la que todos se sientan incluidos. Donde puedes llevar tu carrera al siguiente nivel (¡o alrededor del mundo!). Y, por supuesto, donde puedas innovar y crear soluciones que marquen la diferencia para millones de personas cada día.

Mientras que eso nos mantiene ocupados... ¡Nuestra familia TTEC sabe cómo divertirse! Nos apasiona reunir a la gente para reír y celebrar nuestros logros. También nos gusta tomarnos tiempo para desarrollarnos profesionalmente y practicar la responsabilidad social.

Trabajamos mucho para ganar tu sonrisa todos los días. Por lo tanto, si estás buscando una carrera llena de propósito y potencial, este es el lugar correcto.

Salarios