Bilingual Customer Service Representative - Remote, work on weekends

Descripción de la oferta

• Answering Inbound Calls/Emails/Messages: Addressing and resolving customer questions, concerns, and complaints.
• Registering New Customers: Scheduling trial classes and conducting follow-ups.
• Managing Complaints: Handling customer complaints, de-escalating situations, and ensuring customer satisfaction.
• Maintaining Records: Updating customer records, notes, and CRM systems.
• Following Scripts and Procedures: Adhering to company communication guidelines and protocols.
• Meeting Performance Goals: Meeting targets for performance KPIs, such as communication volume, registration goals, resolution times, and customer satisfaction.

Regular Season:
Monday to Thursday: 10:00 AM – 7:00 PM (1-hour lunch break)
Friday: 10:00 AM – 6:00 PM (1-hour lunch break)
Saturday: 9:30 AM – 2:30 PM

Camp Days:
Monday to Friday 8:30am to 5:30pm (1-hour lunch break)
Saturday: 10:00am to to 2:00pm
OR Sunday: 12:00pm to 4:00pm

What do we offer:
· Permanent employment contract through Michael Page Colombia.
· Remote position based in Colombia.
· Connectivity allowance of COP $300,000
· Access to 70+ wellness benefits provided by Michael Page.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Calidad de servicio, Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 4 días (actualizada)