Bilingual Sound or music professional for Tech support campaign - Tech support campaign

Descripción de la oferta

We are looking for:
Bilingual Technical Support Representatives (English B2 level) for Bogotá, Colombia, to join at Foundever team.
About the Role:
We are looking for highly motivated individuals with a passion for audio technology and customer service to work with a global leader in professional audio systems. As part of the Foundever team, you will provide premium assistance to users of professional audio equipment, helping them resolve hardware and software issues or supporting back-office operations.
We are hiring for two key roles:
Tech Support: Offer technical guidance to customers using AV ecosystems and audio products such as Live Sound and Q-Sys. Youll work mostly via phone (80%) and email (20%), adjusting device settings and ensuring optimal performance.
Responsibilities:
Provide outstanding technical assistance to customers
Answer calls and respond to emails with professionalism and expertise
Troubleshoot and resolve product-related issues
Stay informed about product and policy updates
Complete training, quality assessments, and coaching sessions
Ensure high-quality service through teamwork and accountability
Requirements:
English Level B2 or higher
High school diploma or equivalent
For Tech Support: Knowledge or experience in audio engineering or music production (Audinate Dante Level 1 is a plus).
Excellent written and verbal communication
Excellent computer and internet navigation skills
Positive, detail-oriented, and solutions-driven attitude
Must not be currently enrolled in law or medical studies, nor unable to attend on-site as required
Work Modality:
Hybrid model: 2 days on-site per week (Urban 165 Building, Calle 165 N.45-46, Bogotá)
Training: 4 weeks (2 weeks on-site, 2 weeks WAH)
OCP (on-the-job coaching): 2 weeks (1 week on-site, 1 week WAH)
Work Schedule: MondayFriday, 7:45 AM to 8:00 PM.
Compensation:
Tech Support: $2,943,000 COP/month (46 hours/week)
$100,000 COP Jumbo gift card for Tech Support agents
Tenure bonus during the first 6 months and annually after
Culture and Professional Development:
At Foundever, we offer an inclusive and growth-oriented work environment. As a part of the our team, you will benefit from:
A clear onboarding and evaluation process
Regular coaching and continuous learning opportunities
Development of audio-technical knowledge and CRM systems
Transparent communication at all stages of the recruitment and employment cycle
Constructive feedback to help you grow and thrive
Are you passionate about sound, technology, and helping others?
Join the at Foundever and make a difference in how people experience professional audio.
Apply today and start your journey with us in Bogotá!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Idiomas: Inglés

Palabras clave: experto, profesional, professional, expert, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, apoyo, support, soporte

Hace 17 horas

Acerca de Foundever™ Colombia

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates around the world, we are the team behind the best experience of more than 750 of the most important brands in the world. Our innovative CX, technology and experience solutions are designed to support our clients' operational needs and deliver a seamless experience to their users in the moments that matter most.

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