Bilingual Technical Support Engineer - Installation Quality Specialist

Descripción de la oferta

We are looking for an Installation Quality Specialist II with experience in technical support and data analysis to ensure installation quality and resolve recurring technical issues.

Key Requirements

- At least 2 years of experience in technical/customer support, diagnosing and troubleshooting issues.
- Working knowledge of SQL or relational databases for data analysis.
- Experience using web-based tools or CRM systems (ticketing systems).
- Strong attention to detail, problem-solving skills, and ability to follow defined processes.
- Strong English communication skills to collaborate with cross-functional teams.
- Quality Testing experience is desireable.

Main Focus of the Role

- Analyze installation data, identify trends, and resolve quality issues.
- Support internal teams and vendors to improve installation processes and tools.

This is an on-site position in Bogotá (Usaquén).

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Análisis causa raíz, Soporte, Soporte técnico, Sql, Sql server, Testeo

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer, montaje, assembly, montura, installation, instalador, installer, instalacion, calidad, quality, qa, especialista

Hace 17 horas (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

Salarios