Billingual Collections Agent - Remoto, Colombia
DIVINE AND SERVICE S.A.S. - Bogotá, D.C., Bogotá, D.C.
Descripción de la oferta
Responsabilities:
- Make and receive contacts via telephone, email and chat for assigned accounts
- Use advanced call structures and techniques
- Investigate reasons for non-payment/return
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases
- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to attain required goals
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client
Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager
Requerimientos
- Educación mínima: Universidad / Carrera tecnológica
- 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Microsoft excel, Microsoft outlook, Microsoft word
Aptitudes asociadas a esta ofertaNuevo
Microsoft excel Microsoft outlook Microsoft wordPalabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home
Hace 6 horas (actualizada)
Acerca de DIVINE AND SERVICE S.A.S.
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