Billingual Collections Agent - Remoto, Colombia

Descripción de la oferta

Responsabilities:
- Make and receive contacts via telephone, email and chat for assigned accounts
- Use advanced call structures and techniques
- Investigate reasons for non-payment/return
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases
- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to attain required goals
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client

Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports to: Collections Supervisor/Manager

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 2 años de experiencia
• Idiomas: Inglés
• Conocimientos: Microsoft excel, Microsoft outlook, Microsoft word

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

Hace 4 días (actualizada)

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