Business Application Specialist

Descripción de la oferta

Position Responsibiltiies

Provide frontline support for software applications, diagnosing and resolving technical issues reported by end-users.
Track and manage incidents using a ticketing system, ensuring timely resolution and communication with stakeholders.
Monitor application performance and system health, proactively identifying potential issues and addressing them before they impact users.
Create and maintain detailed documentation for application configurations, standard operating procedures, and troubleshooting guides.
Develop and deliver training sessions for end-users to help them effectively use applications and understand any new features or updates.
Work closely with development teams, system administrators, and other IT professionals to ensure seamless integration and operation of applications.
Assist with application upgrades, patches, and regular maintenance tasks to ensure optimal performance and security.
Perform root cause analysis for recurring issues and implement long-term solutions to prevent future occurrences.
Conduct testing of new applications, features, and updates to ensure they meet quality standards and user requirements.
Generate and analyze reports on application performance, usage, and incident trends to provide insights and recommendations for improvements.

Skills and Qualifications:

Strong knowledge of software applications, operating systems, and account management.
Excellent analytical and troubleshooting abilities to diagnose and resolve technical issues efficiently.
Strong verbal and written communication skills to effectively interact with end-users, team members, and stakeholders.
A commitment to providing exceptional support and service to end-users, with a focus on understanding and addressing their needs.
Meticulous attention to detail to ensure accuracy in documentation, reporting, and problem resolution.
Ability to manage multiple tasks and priorities in a fast-paced environment, ensuring timely resolution of issues.
A team player who can work collaboratively with colleagues across different functions to achieve common goals.
Flexibility to adapt to changing technologies, processes, and business requirements.

Educational Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications in application support or IT service management (e.g., ITIL) are advantageous.

Experience Requirements:

At least 2-3 years of experience in an application support or technical support role.
Experience with enterprise software applications and ticketing systems.
Familiarity with IT service management frameworks and best practices.
Work Environment
Works closely with IT teams, security professionals, and other stakeholders.
The role may require occasional after-hours or weekend work to address updates / system maintenance, troubleshooting, or critical issues.

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: negocio, business, especialista

Hace 4 días (actualizada)

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