Business Support Advisor bilingual - (Hybrid)

Descripción de la oferta

Equinix is a global digital infrastructure company operating over 250 data centers worldwide. Our platform enables digital leaders to interconnect foundational infrastructure at software speed, providing access to the right places, partners, and possibilities for organizations to scale, launch digital services, deliver exceptional experiences, and drive value while supporting sustainability goals.

We are currently seeking a Business Support Advisor (Hybrid) to provide commercial orchestration and enablement services to customers across all regions. In this role, you will be responsible for executing and delivering commercial contracts, ensuring timely and quality-driven fulfillment of customer commitments while maintaining company compliance. This includes handling sensitive contracting information, gathering customer requirements, utilizing organizational tools and data, creating contractual paperwork, engaging with internal stakeholders, and facilitating agreement language and approvals.

Responsibilities:

Handle sensitive contracting information with exceptional diligence.
Gather customer requirements and translate them into standard analysis and work plans.
Utilize diverse organizational tools, data, and assets to support operational activities.
Create contractual paperwork and exhibits, ensuring compliance with policies, processes, and service levels.
Engage with internal cross-functional/regional stakeholders for approvals and dependent activities.
Follow up on signatory requirements, ensure timely contract activation, and archive paperwork.
Facilitate non-standard agreement language, redline, and dialogue between EQIX and customers.
Obtain management or exception approvals by providing clear factual background.
Embrace changes due to audits, events, or transformation needs, and support/conduct self-audits.
Assist in solving customer problems and analyze information using standard practices.
Assist in process, systems, data, or reporting analyses initiatives, and raise anomalies or ideas.
Support global programs/projects and perform other duties as required.
Qualifications:

At least 1 year of relevant professional experience.
Experience supporting quote-to-cash processes and/or business operations (optional).
Strong analytical and problem-solving skills.
Excellent verbal, presentation, and written communication skills, with the ability to interact effectively with internal stakeholders at all levels.
Ability to explain complex information simply and clearly.
Experience working cross-regions and with sales and other cross-functional departments.
Understanding of key business/customer drivers and proficiency with corporate tools (CRM, ERP, BI).
Self-motivated team player able to work independently, set priorities, solve roadblocks, and meet deadlines.
Ability to thrive in a fast-paced environment and remain focused and diligent under pressure.
Ability to exercise sound judgment, remain impartial, and be customer-obsessed as a trusted partner and advisor.
Proactive, curious, continuously learning, self-reflective, and willing to share knowledge and experience.
Excellent MS Office skills (Word, Excel, PowerPoint, etc.).
Experience with projects, process optimization, data/metrics, and systems is desirable.
Fluency in Spanish with a good command of English.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. We value diversity and provide an equitable work environment that is foundational to our core values and success as a company.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Soporte al cliente

Palabras clave: negocio, business, apoyo, support, soporte, asesor

Hace 3 días (actualizada)

Acerca de Equinix

"We power the world’s digital leaders
Top-tier enterprises and providers harness our trusted global platform to bring together and interconnect the foundational infrastructure that fuels their success. With Equinix, digital leaders scale with agility, speed the launch of digital services, seamlessly connect to customers and partners, and deliver world-class experiences."