Call Center Agent - Pet Aftercare Services

Descripción de la oferta

We are seeking a compassionate and reliable individual to handle phone calls for pet aftercare services (euthanasia and cremation). You will act as the first point of contact for families experiencing the loss of a pet. Your goal is to provide comforting guidance, collect necessary information, and help schedule services, all while maintaining professionalism and empathy.

Key Responsibilities:

Answer incoming calls promptly with empathy and professionalism

Provide basic information about pet aftercare services (euthanasia, private and communal cremation)

Schedule appointments and coordinate logistics

Securely collect payment information when required

Enter case information accurately into online systems

Follow provided scripts and service guidelines

Requirements:

Strong communication and active listening skills

Ability to handle emotional conversations with care and tact

Reliable internet connection and quiet work environment

Basic computer skills and comfort with web-based platforms

Customer service or call center experience preferred

Bilingual (English/Spanish) preferred.

Requerimientos

• Educación mínima: Universidad / Carrera técnica
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante

18 de noviembre (actualizada)

Acerca de GLOBAL CONNECT SAS