Case Manager

Descripción de la oferta

Responsibilities:
Client Outreach: Regularly contact clients to provide updates and gather necessary information.
Data Entry: Accurately input and manage client information in the CRM system.
Case Management: Oversee and manage client cases from initiation to resolution.
Documentation: Maintain detailed and organized records of all client interactions and case progress.
Communication: Effectively communicate with clients, team members, and other stakeholders via phone and email.
Problem-Solving: Address and resolve any issues or concerns that arise during the case management process.
Reporting: Generate and review reports to track case progress and outcomes.
Tax Matter Understanding: While not necessary, an understanding of income/payroll tax would be helpful.
Skills and Qualifications - Hard and Soft Skills:
Phone Skills: Proficient in handling phone calls, including active listening and clear communication.
Data Entry: High accuracy and speed in entering data into the CRM system.
CRM Proficiency: Ability to use Litify or similar CRM systems effectively.
Attention to Detail: Keen eye for detail to ensure all information is accurate and complete.
Reading Comprehension: Strong ability to understand and interpret written information.
Client Outreach Experience: Previous experience in reaching out to clients and managing client relationships.
High Level of English: Excellent proficiency in English, both written and spoken.
Tax Knowledge: Basic understanding of income/payroll tax is beneficial.

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

Ayer

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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