Chat Customer Service Representative

Descripción de la oferta

Site: CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9
Schedule: Monday through Friday during training 9-6, in operations Saturday to Wednesday, flexibility on schedule
Positions: 40

Customer Service Representative
Our users want our help at all times of the day, so we do our best to support them as close as we can to meet their needs 24/7. Our teams are spread throughout the world so we aim to create a seamless handover between our many timezones. We want empathetic team players who are keen to solve peoples problems and who dont mind having a laugh along the way. We encourage our team to find a work/life balance by maintaining healt boundaries.Responsibilities:* Live chatting with our users to help them on their journey with the Cleo App.
* Helping users get the best chance of getting Cleo to give them a Cash Advance.
* Serving our users that use our Credit Builder Card.
* Interacting with our community of users to help us as a company understand our user base and give input on what product and changes we should make as a company to better serve them.
* Keeping an eye on the trends that you are seeing and reporting irregularities to the right product teams.
* Performing data annotations of our users financial history
* Performing data annotations of our chat feature to train Cleo to be more intuitive.

Requerimientos

• Educación mínima: Universidad / Carrera técnica

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Ayer

Acerca de SOLVO S.A.S

Somos una empresa de Outsourcing de Servicios que prestamos acompañamiento en Contratación de personal a compañías norteamericanas para laborar desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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