Chat Retention Representative - Up to 3.6 million COP

Descripción de la oferta

Job Description:
OutPLEX is seeking experienced and resilient Chat Retention Agents to join our high-performing team. As a key player in our customer success strategy, you'll be responsible for handling 3 to 4 live chat conversations simultaneously, focusing on retaining their subscription, resolving concerns, and promoting continued engagement.

Duties and Responsibilities:
-Handle 3 to 4 concurrent chat sessions efficiently while maintaining high service quality.
-Retain customers by understanding their concerns and offering tailored solutions to prevent churn.
-Utilize persuasive communication and problem-solving skills to drive positive outcomes.
-Remain calm, focused, and resourceful under high-pressure or stressful situations.

Skills and specifications:
-Ability to multi-task as you will be taking multiple chats at once.
-MUST HAVE Chat or messaging experience, and excellent written grammar.
-Sales or retention experience is a plus.
-Ability to work under pressure and be articulate and professional
-Attention to detail with emphasis on accuracy and quality
-Effectively communicate the full range of available products and services offered
-Ability to type at least 50 WPM with 0 errors
-Must be proficient on the computer which includes being able to navigate through the web and various tools provided.

Benefits:
-Paid training
-Comfortable working environment
-Opportunities for growth
-Outplex is an Equal Opportunity Employer.

*Local Candidates In Bogota Only*

Requerimientos

• Educación mínima: Educación Básica Primaria
• Menos de 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Ventas

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Hace 4 días (actualizada)

Acerca de Outplex

OutPLEX's success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. OutPLEX is a top teleservices and chat contact center company providing sales and services for some of the most recognized companies today! OutPLEX is nationally recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results.