Client experience agent - Music Streaming Platform

Descripción de la oferta

Are you passionate about customer service and digital entertainment? Join our team to support users of a leading international streaming platform via instant messaging and email.

- Key Responsibilities
Respond to user inquiries in written form (chat and email).
Provide timely and effective solutions.
Ensure a high-quality user experience with every interaction.

- Job Details
Start date: September 15, 2025
Training: In-person at our corporate office
Monday to Friday, 7:00 a.m. – 5:00 p.m.
Duration: 1 month
Work model: Hybrid (on-site and remote, performance-based)
Schedule: 42 hours/week
Rotating shifts from Sunday to Sunday, between 6:00 a.m. and 10:00 p.m.
2 consecutive days off per week
Contract: Open-ended contract with full legal benefits

- Compensation
Base salary: $2,000,000 COP
Transportation allowance: $200,000 COP
Performance bonus: Up to $400,000 COP (based on performance metrics)
Night shift premiums starting at 9:00 p.m.

- Additional Benefits
Life insurance
Maternity/paternity bonus
Paid leave (birthday, marriage)
Flexible vacations after 3 months
24/7 support line (medical, psychological, nutritional, financial & legal)
Employee fund & payroll deduction agreements
Discounts on gyms, entertainment, language courses, and education
Premium digital subscription after 3 months

Bring your passion for service and love for entertainment — grow with us in a dynamic, international environment!

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés
• Licencias de conducir: B2

Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante

Ayer (actualizada)

Acerca de Sutherland Global Services SGS

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, M...

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

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