Client relations associate / Customer Support en Medellin (Ingles B2+/C1) (DSB)

Descripción de la oferta

oin Our Team in Medellín!

We are looking for a dedicated Client Relations Associate to establish and maintain positive relationships with our clients. In this role, you will handle initial calls, provide assistance, and ensure that our clients needs are met throughout their cases.

Key Responsibilities:
Initial Contact: Make introductory calls to clients to present the firm, express gratitude, and gather preliminary information about their cases, including treatment details and injuries.
Client Support: Ensure clients understand that the company will be their main point of contact and encourage them to reach out with any questions or concerns.
Documentation Preparation: Prepare and send comprehensive emails to our partners in the United States, including relevant client information and necessary documents tailored to each clients needs.
Document Generation: Create and customize documents such as admission forms, medical authorization forms, and service certificates, ensuring accuracy and completeness.
Follow-Up: Track the sending of documents to U.S. partners and follow up with clients to confirm receipt and understanding of the information provided.
Regular Communication: Maintain regular communication with clients every two to three days to ensure satisfaction and address any concerns.
Billing Assistance: Assist in requesting and obtaining medical bills and records from medical providers as needed for client cases.

Skills and Qualifications:
Professionalism: Exceptional courtesy and professionalism in client interactions.
Communication Skills: Strong verbal and written communication abilities, with keen attention to detail.
Technical Proficiency: Proficiency in Microsoft Office, especially Word, for document preparation and email communication.
Customer Comfort: Pleasant tone and demeanor to reassure and comfort clients.
Reliability: Dependable and punctual in meeting deadlines and completing tasks.
Legal Knowledge: Basic knowledge of tort law or legal terminology related to personal injury cases is a plus.
Motivation: If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply!

Work Schedule:
Monday to Friday 9:00 AM - 7:00 PM CST
Location: Medellín

Requerimientos

• Educación mínima: Bachillerato / Educación Media

Palabras clave: relaciones, relations, rrpp, apoyo, support, soporte

Hace 3 días (actualizada)

Acerca de SOLVO S.A.S

Somos una empresa de Outsourcing de Servicios que prestamos acompañamiento en Contratación de personal a compañías norteamericanas para laborar desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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