Collections Specialist

SImple Loans - Medellín, Antioquia

Descripción de la oferta

A convenir Contrato a término indefinido Tiempo Completo Presencial y remoto

Overview
We are seeking a Collections Specialist to join our team. The ideal candidate will be
responsible for contacting customers with overdue accounts, negotiating repayment plans,
and resolving billing issues in a professional and courteous manner. This role is essential in
maintaining the company’s financial health by minimizing bad debt and ensuring timely
payments.
Key Responsibilities
 Monitor accounts receivable to identify overdue accounts.
 Contact customers to collect outstanding balances or arrange suitable payment plans.
 Use tools such as credit bureau data, postal records, and online resources to locate
customers who have moved or changed contact details.
 Maintain accurate records of all communications, collection efforts, and payments
received.
 Resolve billing inquiries, disputes, and customer complaints promptly and
professionally.
 Prepare and submit regular reports on the status of delinquent accounts and repayment
progress.
 Collaborate with internal departments (e.g., Sales, Customer Service) to review and
reconcile account details.
 Process payments and assist customers with refunds or billing adjustments as needed.
Skills and Qualifications
 Must speak English fluently and natively.
 Must have lived in the United States previously.
 Strong verbal and written communication skills.
 Excellent negotiation and problem-solving abilities.
 High attention to detail and strong organizational skills.
 Proficiency with debt collection and financial management software.
 Ability to manage multiple cases in a fast-paced environment.
 Professionalism, patience, and strong stress management skills.
 Strong critical thinking and decision-making abilities.
Preferred Experience
 Prior experience in collections, customer service, or financial operations.
 Knowledge of credit and billing systems.
 Experience handling delinquent accounts and implementing recovery strategies.
Core Competencies

 Strong listening and interpersonal communication skills.
 Professional demeanor and empathy when handling sensitive financial matters.
 Accountability and integrity in managing financial data.