Communication Agent - Remote

Descripción de la oferta

Guest Communication & Customer Service

Act as the primary point of contact for guests, addressing inquiries, concerns, and complaints in a courteous and professional manner.
Assist with check-ins, check-outs, and reservation modifications, ensuring a seamless guest experience.
Answer guest calls and messages promptly, providing solutions tailored to their needs.
Maintain excellent communication to enhance guest satisfaction and loyalty.
Operational Collaboration
Provide support to the hotel operations team by monitoring guest-related tasks and flagging potential issues.
Collaborate with various departments to ensure smooth day-to-day hotel operations.
Assist with maintaining accurate records and ensuring service quality across the board.

Technology & Systems

Use hotel management software to manage guest records, communication logs, and operational updates.
Identify ways technology can improve the guest communication process.
Growth Opportunity into Operations
Gain exposure to key operational tasks, such as process improvement.
Work closely with the hotel management team to learn operational procedures and contribute to process efficiency.
Progress towards managing more complex operational responsibilities over time.

Requirements

Strong organizational and multitasking abilities.
Exceptional communication skills in English and Spanish (written and spoken).
Proficiency in using technology tools, including guest management and communication systems.
Problem-solving skills with a proactive approach to challenges.
Attention to detail and adaptability to handle various tasks.

Preferred Qualifications

Experience in hospitality, customer service, or related fields.
Knowledge of guest feedback systems or reputation management tools.
Familiarity with financial reporting or process improvement methods.

Benefits

Competitive salary based on experience.
Professional growth opportunities, including the chance to take on more operational responsibilities.
Supportive and dynamic work environment with a focus on innovation.
Professional development programs to enhance your skills.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Microsoft Excel

Palabras clave: comunicacion, communication, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home

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