Customer Service Representative

Descripción de la oferta

Job Opportunity Customer Service Representative Location: Onsite Colombia (All sites) Shift: Monday to Friday: 8:00 a.m. 5:00 p.m. CST Tuesdays & Thursdays: Extended until 6:00 p.m. CST Position Overview The Customer Service Representative plays a vital role in driving customer success and adoption of the Enkiscribe platform. Acting as a bridge between clients, the implementation team, and the sales team, this role ensures that users understand the product, use it effectively, and gain continuous value. The position focuses on onboarding, product education, feature communication, and supporting sales demonstrations, with a strong emphasis on the customer experience during the first 90 days. Responsibilities Guide new customers through the onboarding process. Coach clients on core features and workflows. Maintain structured contact cadence during the first 90 days. Engage customers to answer questions and identify adoption challenges. Escalate feedback to internal teams. Support sales demos by explaining product functionality and use cases. Communicate software updates and feature releases. Assist with sales and marketing activities (campaigns, webinars, outreach). Skills Hard Skills 2 years of CSR experience. Advanced English communication (C1 level). Ability to explain software features to non-technical users. Basic knowledge of SaaS platforms and onboarding. Experience in sales/demo support. Proficiency in communication and productivity tools. Soft Skills Customer-focused mindset. Strong organizational skills and attention to detail. Proactive follow-up and adaptability. Ability to manage multiple customer relationships. Effective collaboration with cross-functional teams.

Requerimientos

• Educación mínima: Educación Básica Secundaria
• años de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 40 años
• Conocimientos: Marketing, Servicio al cliente, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 10 horas (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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