Customer Case Manager CRM and KYC

Descripción de la oferta

We are a B2C Analytics and KPO company, specializing in investment analytics in niche markets.

Currently, our team members are around the globe ( South Asia, Europe ) , and we have reached our go-to-market stage. As we have ambitious expansion goals, we are seeking a hands-on Customer Case Manager (CRM&KYC) to spearhead our KYC case resolution operations.

You will be responsible for handling the English and Spanish speaking segment of the worldwide customer base.

Responsibilities:

- Relationship Building: Build strong relationships with our high value customers.
- Case Consultancy: Walk our customers through complex KYC processes.
- Coordination: Coordinate with other departments (Operations, IT) as needed.

Requirements:

- Education: Bachelor's degree in any field. A Master's degree is highly preferred.
- Quick learner – or good knowledge and experience in KYC.
- Strong interpersonal skills and full English and Spanish proficiency to collaborate effectively with overseas parties.
- Strong problem solving skills.
- Excellent relationship-building, communication, and influencing skills with stakeholders at all levels.
- Excellent individual and team player with proven leadership skills.
- Ability to work under pressure

Location:
Colombia (WFH) – Business Trips abroad for a few times per year might be required

Requerimientos

• Educación mínima: Universidad / Carrera Profesional
• años de experiencia
• Idiomas: Chichewa
• Conocimientos: Autoconfianza, Creatividad, Gestión del cambio, Administración, Agile, Análisis, Compras, Construcción, Atención al cliente
• Disponibilidad de viajar: Si

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente

23 de diciembre (actualizada)

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We are a B2C Analytics and KPO company, specializing in investment analytics in niche markets.

Currently, our team members are around the globe ( South Asia, Europe ) , and we have reached our go-to-market stage.