Customer Experience Specialist – AI Operations

Descripción de la oferta

About us Influx delivers on-demand, 24/7 customer support for brands and companies worldwide. Our global team of agents and managers works across time zones to provide seamless, high-quality support every day of the year, including holidays. Location: Colombia Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader Imagine doing more than just responding to customers and improving how support works altogether. Were looking for a Senior Customer Experience Specialist (AI-Enhanced) who can deliver excellent customer support while working alongside AI tools to improve quality, accuracy and efficiency. In this role, youll operate with a high level of ownership, handling complex cases while helping shape how AI supports customers behind the scenes. What youll do Youll work across two core areas: Support customers (Tier 2 level) Handle complex or sensitive customer cases with empathy and sound judgment Review and refine AI-generated responses to ensure clarity and accuracy Step in where automation falls short and provide thoughtful human solutions Improve how support works Identify gaps, inconsistencies or errors in AI responses Help refine knowledge bases, workflows, and documentation Contribute to improving how AI tools support customer interactions What makes this role unique This is not a traditional support role. You wont just follow processes. Youll help improve them. Youll combine: Customer support expertise Strong written communication Critical thinking and problem-solving Adaptability in fast-changing environments Your main tool is writing. More specifically, reviewing, refining and elevating AI-generated communication. What were looking for Were looking for candidates who can perform across four key areas: Customer Service - 2 or more years of BPO or Customer Service experience Strong customer focus with the ability to manage complex scenarios Client-Facing Communication - internal and external stakeholders Mandatory Advanced English ( B2+) with clear, professional, and effective communication Continuous Improvement Mindset Ability to identify issues and improve systems, documentation, or workflows Adaptability Comfortable working in dynamic environments and learning new tools quickly. Technical Requirements (BYOD) Reliable and stable internet connection. Computer with a minimum Intel Core i5 processor or equivalent. Noise-canceling headset. A fully functional laptop and reliable high -speed internet are required (Windows operating system only; iOS is not supported). Why join us Be part of the transformation of customer support Work at the intersection of AI and operations Move beyond repetitive tasks into system-level impact If youre excited about the future of AI + human collaboration, this role is for you. Apply now

Requerimientos

• Educación mínima: Educación Básica Secundaria
• 2 años de experiencia
• Idiomas: Inglés

Palabras clave: especialista, operaciones

Hace 4 días (actualizada)

Acerca de INFLUX INC.

Our 24/7 on-demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in California with a global team of 1,000+ staff, we are committed to delivering exceptional customer service. Learn more at www.influx.com.