Customer Service Agent (CXTi)

Descripción de la oferta

Job Description

We’re looking for positive, customer-focused individuals with automotive experience or a strong desire to learn. You'll handle calls related to product info, benefits, cancellations, mobile app support, and claims processing, always delivering top-tier service.

At Axiom Connected, we take pride in our people-first culture and digital-first approach. Our Bogotá team supports U.S. clients in the automotive finance and insurance space, ensuring fast, efficient, and professional service with every interaction.

Key Responsibilities:
• Answering inbound calls from existing customers
• Assisting customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers
• Working with finance and administration
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers
• Maintaining current knowledge of products and services offered
• Other tasks as assigned.

Requirements:
• High-School diploma required
• Bilingual abilities required (English B2+ or above is mandatory).
• Office 365 experience preferred (Outlook, Teams, Word, Excel, Etc.)
• Strong attention to detail and the ability to follow directions
• Ability to provide excellent customer service in all situations including patience, de-escalation, positive demeanor.
• Ability to effectively multi-task.

Axiom Connected Benefits:
• 40 hours a week
• Up to $600,000 COP in benefits
• Career growth opportunities
• Position will have the option to be hybrid remote after 60 days

Please attached your CV in English

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés
• Conocimientos: Servicio al cliente, Microsoft Office, Call Center

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

Hace 2 días (actualizada)

Acerca de Axiom Connected SAS

Axiom Connected SAS is a digital-first customer experience focused company with in-depth knowledge and understanding of the automotive finance & insurance industries. Our Bogota Location will serve as a Contact Center to provide customer Support to our U.S. based Clients.