Customer Service - Analyst

Descripción de la oferta

The Customer Service Analyst is the employee that handles all customer inquiries and complaints as appropriate, including Spanish translation calls. This position at the corporate office works closely with the Operations Supervisor and contributes greatly to the overall satisfaction of our customers, vendors, and business associates.

Requirements

1. Availability: Monday to Friday, 8:30 AM to 5:30 PM.
3. Advanced English Proficiency: Minimum B2 level.
4. Experience: At least 1 year in the call center industry.
5. On-Site Position: Located at WeWork El Poblado.

Responsabilites

1. Respond to inbound and outbound calls, as well as email inquiries (in both English and Spanish), for an endocrinology pharmacy.
2. Deliver outstanding customer service by addressing customer concerns and resolving issues promptly and efficiently.
3. Collaborate effectively with the team to ensure customer satisfaction and consistently meet or exceed performance objectives.

Beneficios:

- Salario: 2'700.000 + 300.000 Bono de rendimiento.
- Horario: Lunes a Viernes: Calendario Americano EST
- Todos los beneficios de ley.
- Contrato a término indefinido, el cual entra en vigor desde el día 1 de entrenamiento.
- Estabilidad y excelente ambiente laboral.
- Trabajo en las oficinas de Wework: Cafe, leche, aromatica y cerveza (Viernes) GRATIS
- Descuentos aliados estrategicos WEWORK - Gym, tiendas de ropa, estetica, retaurantes.. ETC

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 1 año de experiencia
• Idiomas: Inglés

Palabras clave: servicio, service, analista, analyst

Hace más de 30 días

Acerca de SUPERSTAFF SAS

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we un...

SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service. WHAT MAKES US DIFFERENT SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.