Customer Service Bilingue (MAM) - ¡Be part of our dynamic team!

Descripción de la oferta

Position Title: Customer Service Representative
Location: Barranquilla - [CENTRO EMPRESARIAL LAS AMÉRICAS III - Calle 77 59-35 - Piso 13]
Shift days, hours, and time zone: Monday Friday | availability between 9:00 am 7:00 pm
English required: B2+

Job description: We are looking for a dedicated Customer Service Representative to join our team. In this role, you will provide exceptional support for our customers through various channels, ensuring their needs are met and issues are resolved efficiently. Your commitment to customer satisfaction will play a key role in retaining our valued clients.

Responsibilities:
Deliver excellent customer support via phone, email, and live chat.
Take ownership of challenging customer issues, escalating them when necessary.
Direct customers to the appropriate department or partner for further assistance.
Identify system performance issues and recommend improvements.
Provide detailed information about our products and services.
Resolve customer issues promptly and professionally.
Maintain a high level of customer satisfaction through effective communication.
Develop and implement strategies to retain customers.

Skills and qualifications - Hard and soft skills:
-Experience with inbound and outbound calls.
-Excellent communication and interpersonal skills.
-Strong team collaboration and organizational abilities.
-Proficient in computer applications and quick to learn new software.
-Previous customer service experience preferred.
-Experience in technical support or customer success is a plus.
-Strong verbal and written communication skills.
-Critical thinking and problem-solving capabilities.
-Ability to adapt in a metric-driven environment.
-Comfort in managing frustrated customers professionally.
-Experience with Salesforce is a bonus.
-Motivated, outgoing individual suited for a collaborative culture.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• Idiomas: Inglés

Palabras clave: servicio, service

Hace 4 días (actualizada)

Acerca de SOLVO S.A.S

Somos un equipo que busca conectar los mejores talentos con las mejores empresas internacionales, principalmente, de Estados Unidos, las cuales están enfocadas en sectores como Recursos Humanos, Nómina, Servicio al Cliente, Finanzas, Servicios Legales, Marketing, Ventas, entre otros. Brindamos las mejores experiencias laborales para ofrecer los mejores resultados a nuestros clientes.

Aplica ahora y trabaja desde la ciudad de Medellin, Bogotá, Barranquilla, Bucaramanga y Cali.

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