customer service - customer care coordinator laboratory

Descripción de la oferta

Profile Required

We are looking for a Customer Care Coordinator to join our laboratory operations team in Cota, Colombia.

This role is ideal for candidates with experience in laboratory environments, sample traceability, and technical customer service, who can effectively coordinate communication between clients, laboratory analysts, and internal operational teams.

The selected candidate will play a key role in ensuring service quality, turnaround time compliance, and efficient management of customer requests and laboratory workflows.

Responsibilities

Lead and coordinate day-to-day Customer Care activities related to laboratory reception of samples, ensuring timely and accurate communication with clients.

Monitor sample traceability throughout the testing process, ensuring compliance with turnaround times, quality standards, and internal procedures.

Manage customer requests, complaints, and non-conformities through multiple communication channels including Customer´s portal, email, phone calls, and WhatsApp.

Act as the main liaison between clients, laboratory analysts, and operational teams to ensure effective resolution of technical and service-related issues.

Support operational planning during high-volume periods by prioritizing requests, tracking pending cases, and ensuring service continuity.

Maintain updated records, reports, and follow-up documentation using Excel, internal systems, and laboratory management platforms.

Lead and coordinate a team of 4 Customer Care team members, ensuring proper workload distribution, compliance with laboratory guidelines, and alignment with daily operational priorities.

Collaborate closely with the commercial team by supporting pre-sales activities, providing technical guidance on laboratory services, sample requirements, turnaround times, and client feasibility assessments.



Requirements & Qualifications

Education

Technical degree or Technologist in:

Laboratory Sciences

Chemical Analysis

Industrial Laboratory

Quality Control

Related technical programs



Experience

2–4 years in:

Testing laboratories

Physicochemical analysis environments

Technical customer service

Laboratory operations support



Technical Knowledge

Sample traceability

Non-conformance handling

Customer complaint management

Laboratory workflow coordination

ISO 17025 / ISO 9001 knowledge

Microsoft Excel and Office tools



Soft Skills

Structured communication

High attention to detail

Organization and prioritization

Teamwork

Ability to work under pressure



Differentiating Value

Technical profile capable of translating customer needs into laboratory operational requirements

Ability to prioritize and manage end-to-end sample tracking.



Vacante presencial en Cota, Cundinamarca.

Se valorará experiencia previa en laboratorios de ensayos fisicoquímicos, Farmaceuticos, Alimentos, similares, y atención técnica al cliente.

Salario y beneficios a convenir.

Requerimientos

• Educación mínima: Universidad / Carrera tecnológica
• 3 años de experiencia
• Idiomas: Español ,Inglés
• Conocimientos: Capacidad de asesorar, Iso 17025, Iso 9001, Laboratorio, Microsoft excel, Microsoft office, Relaciones con clientes, Servicio al cliente, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, atencion, care, laboratorio, laboratory, laboratorista

Ayer (actualizada)

Acerca de PRIMORIS COLOMBIA SAS

Laboratorio para el análisis de Pesticidas, especializado en análisis de contaminantes en productos agrícolas, y micotoxinas en suelo y agua, lider en el área en apoyo a la inocuidad alimentarios de exportadores y productores locales.